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General information

Complaint handling and mediation

If you are unhappy with our services, please let us know.

Any complaints?

Please let us know if you are unhappy with any of our services. You are, of course, free to discuss your complaint directly with the member of staff concerned or with the head of the department. This often helps to clarify things and sort out any problems. If you are not happy with the outcome, or if you would prefer not to approach the person concerned directly, you can file a complaint.

Procedure for filing a complaint

Filing a complaint in the hospital

You should inform the staff at the reception desk that you wish to file a complaint. They will check whether the complaints officer is available to talk to you. If not, they will note your details and ask the complaints officer to contact you.

You can also fill in a complaints form, which you can obtain from the reception desk. You should hand in the completed form at the reception desk or post it to the Complaints Office. The postal address is given below.

Filing a complaint from home

You can use the online complaints form (Dutch only) to file your complaint.

You can also download the form, print it, fill it in and post it to the Complaints Office. The postal address is given below. A member of staff will contact you within five days of the date on which your form is received.

Erasmus MC
secretariaat Klachtenopvang
Antwoordnummer 55
3000 WB Rotterdam

Further information

You can read more about our complaints procedure in a Dutch-language leaflet entitled ‘‘Klachtenopvang voor patiënten en bezoekers’’(‘Complaints procedure for patients and visitors’).