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Complaint handling and mediation

Whether you’re pleased or unhappy with our services, we’d love to hear from you.

Artsen overleggen tijdens wandeling

Any complaints?

Please let us know if you are unhappy with any of our services. You are, of course, free to discuss your complaint directly with the member of staff concerned or with the head of the department. This often helps to clarify things and sort out any problems. If you are not happy with the outcome, or if you would prefer not to approach the person concerned directly, you can file a complaint.

Procedure for filing a complaint

Filing a complaint in the hospital

You should inform the staff at the reception desk that you wish to file a complaint. They will check whether the complaints officer is available to talk to you. If not, they will note your details and ask the complaints officer to contact you.

You can also fill in a complaints form, which you can obtain from the reception desk. You should hand in the completed form at the reception desk or post it to the Complaints Office. The postal address is given below.

Filing a complaint from home

You can use the online complaints form (Dutch only) to file your complaint.

You can also download the form, print it, fill it in and post it to the Complaints Office. The postal address is given below. A member of staff will contact you within five days of the date on which your form is received.

It helps to submit your complaint in writing. If that is not possible, you can leave a voicemail message on telephone number (010) 704 41 08. Mention your name and contact details in that message. Our complaints officer will then contact you.

Unfortunately, it is currently not possible to leave a message at the complaints line. If you would like to make a complaint you can fill out the digital complaint form for this purpose. Thank you for your understanding. 

Postal address for submitting complaints: 

Erasmus MC
secretariaat Klachtenopvang
Antwoordnummer 55
3000 WB Rotterdam

Further information

You can read more about our complaints procedure in a Dutch-language leaflet entitled ‘‘Klachtenopvang voor patiënten en bezoekers’’(‘Complaints procedure for patients and visitors’).

You can order the leaflet either by using the contact form below or by calling +31 10 704 41 08. The leaflet is also available at reception desks and hospital departments.