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Registering on arrival

Registering on arrival

If this is your child´s first visit to Sophia Children’s Hospital, please report to the registration desk where we will check your personal details. We will then give you a day ticket.

If this is not your first visit, please get the day ticket from one of the self check-in points. You can find these inside the hospital near all the entrances: in the Arcade, Passage, and on the Plein, and near the entrance of Building Ba. The appointment confirmation that you have explains how the self check-in point works.

Valid ID

You will need to present your child’s ID (passport or ID card) at the self check-in point. If the personal details are not correct or incomplete, you will be asked to go to the registration desk before or after your appointment or admission. If you do not have a Dutch Social Security Number (BSN) or insurance, please report at the registration desk, where we will complete your details and give you a day ticket.

Day ticket

The day ticket shows the specifics of the appointment or admission (with the exception of administrative appointments or consultations by telephone).


Your day ticket will show the route to every appointment or admission. The route for an appointment will be shown as: building Xx, floor X, outpatient clinic desk XX. For a hospital admission this is: building Xx, floor X, department desk XX.

Please note

The directions to your appointment can be found on your day ticket. However, the location shown on your day ticket may not be the same as the actual location of the outpatient clinic building. If an appointment has been scheduled for you after you have received a day ticket, this appointment will not be shown on your ticket. In this case, please check-in for this appointment at the self check-in point using the barcode on the day ticket you already have.

In the department

You may find your destination department at the signs with an index of Erasmus MC departments. Then follow the signs that indicate ‘building’ and ‘floor’. When you arrive at your destination floor you do not need to check-in again. Simply hand your day ticket to the desk staff.