Your opinion counts
We would love to hear from you – as one of our patients – about how you got to the hospital, what your experience has been with the way in which the hospital is organised and what you think about your interactions with hospital staff. By telling us what you think about us, you can help us to improve our services. We would be very grateful if you could complete our (anonymous) on-line questionnaire (Dutch Only)!
We place great emphasis on high-quality care and on ensuring that our patients are satisfied with our services. We deeply appreciate any suggestions or comments you may have that may help us to improve our services. Please use our suggestions form to pass on your suggestions.
Please let us know if you are unhappy with any of our services. You are, of course, free to discuss your complaint directly with the member of staff concerned or with the head of the department. This often helps to clarify things and sort out any problems. If you are not happy with the outcome, or if you would prefer not to approach the person concerned directly, you can file a complaint.
Procedure for filing a complaint
Filing a complaint in the hospital
You should inform the staff at the reception desk that you wish to file a complaint. They will check whether the complaints officer is available to talk to you. If not, they will note your details and ask the complaints officer to contact you.
You can also fill in a complaints form, which you can obtain from the reception desk. You should hand in the completed form at the reception desk or post it to the Complaints Office. The postal address is given below.
Filing a complaint from home
You can use the online complaints form (in Dutch) to file your complaint.
You can also download the form, print it, fill it in and post it to the Complaints Office. The postal address is given below. A member of staff will contact you within five days of the date on which your form is received.
You can also call the complaints officer on +31 10 703 31 98 (daily between 10 am and 12 noon). If the complaints officer is unavailable, please leave a message including your name and contact details. The complaints officer will then call you back.
Postal address for submitting complaints:
3000 WB Rotterdam
You can read more about our complaints procedure in a Dutch-language leaflet entitled ‘‘Klachtenopvang voor patiënten en bezoekers’’(‘Complaints procedure for patients and visitors’).
You can order the leaflet either by using the contact form below or by calling +31 10 703 31 98. The leaflet is also available at reception desks and hospital departments.