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Terms and codes on your invoice

Terms and codes on your bill:

  • Date: the starting date of the DTC healthcare product. This is usually your first appointment in our hospital and can be an outpatient clinic appointment, a laboratory examination, a day patient stay or a longer hospital admission.
  • Costs: the hospital costs.
  • Completion date: The completion date of your treatment. If the starting and completion date of a treatment are more than 120 days apart, you will receive a bill for the first 120 days. You will receive another bill for that part of the treatment taking place after these 120 days.
  • Referrer: a code indicating who the referrer is. For example: hospital (internal referral), patient (without referral), primary care (e.g. GP) or a medical specialist.
  • Hash code: verification number for the insurer.
  • Sub-care pathway number: a unique number associated with a particular period of care in the hospital. You may receive an interim bill during a care period. The period of the care billed is called a sub-care pathway.
  • Diagnosis type: the diagnosis that denotes the care given.
  • Type of care: indicates whether the care provided is standard care (patients’ first visit for a particular condition) or follow-up visits (check-ups) or peer consultations (care provided by a specialism other than the main specialism where patient is undergoing treatment).

Your bill may also include the following types of appointments:

  • Telephone consultation: consulting a care provider (e.g. a specialist or nurse) by phone. This is only possible for follow-up appointments.
  • Written consultation: consulting a care provider in writing (email or chat). This is only possible for follow-up appointments.
  • Screen-to-screen consultation: a video appointment with a care provider.

For any questions on bills, please contact the staff at the Accounts Receivable department.

They can be contacted from 9 am to 5pm, Monday to Friday at +31 10 703 18 88. You can also fill in the contact form below.

Read more about costs for medical care and payment here.


Any questions or comments?

Please contact our office.

Contact form