Just like other hospitals, our invoices list charges for what are known as ‘DBC healthcare products’. DBC is a Dutch abbreviation that stands for ‘diagnosis treatment combination’. A ‘healthcare product’ is the treatment you receive. The price of a healthcare product is the average of all the various costs making up a particular treatment. In other words, the price does not represent the total amount of the costs you actually incur. Instead, it is the average of all the costs incurred by all patients who receive the same treatment from us.
- For further information on hospital invoices and DBCs, see the website of the Dutch Healthcare Authority..
- Form for requesting a refund for an invoice you have already paid: use this form to claim a refund if you have paid the same invoice twice by mistake.
- Form for applying for a instalment plan: use this form to ask to pay your invoice in instalments.
- Form for asking for a copy of your invoice: use this form to ask for a copy of your invoice.
- Disputing an invoice: use this form if you disagree with an invoice you have received.
If you need to cancel your appointment, you must do so at least 24 hours in advance. If you don’t cancel your appointment in time, you will be charged a fee of €45.00 per outpatient appointment. This is known as a ‘no-show charge’.
- Read more about no-show charges.
You will be asked to make an advance payment if you are not insured (or not fully insured) for the medical expenses you are likely to incur. This might be the case, for example, if your treatment is not covered by the basic healthcare insurance or if your health insurance company has not signed a contract with us. If you have a question about an invoice for an advance payment, please contact the Patient and Healthcare Service Desk (Frontservice Patiënt- & Zorgadministratie) in the main hall. The Patient and Healthcare Service Desk is open from Monday to Friday, from 8 am to 4:30 pm. You can also fill in the contact form below.